Traditional IT Services
IT Support, One Call Away
West Tennessee Consulting is a Managed Service Provider (MSP) that offers a wide suite of traditional IT services for small to medium sized businesses of any vertical. Our team is here to manage your entire IT toolset ranging from a website all the way to complex hybrid/cloud-based environments, ultimately reducing your Operational Expenses (OpEx) over time.
Basic helpdesk services
Networking, Firewall Management
Database, Website/Server Management
And Much More
Our Process
Our experts use decades of experience to take the complexities of IT off your hands, implementing quality service and support. - long-term or on an as-needed basis.
Tell Us Your Needs
Has your environment grown too large to self-manage?
Are you unhappy with your current MSP and want one tailored to do the work that matters most to you?
Do you have a disaster-recovery plan?
Are you just overpaying for your website hosting and updates?
Do you need a team that can execute your disaster-recovery plan?
If you are growing and need an MSP, or are unhappy with your current provider, lets talk.
Tailor a Solution To Your Needs
When onboarding a client, we focus on having a full 360 degree evaluation of their IT landscape. This allows us to maximize our client's IT potential and minimize their time spent on IT issues. We will take your needs and tailor them into an actionable, cost-optimizable solution
A tailored plan to meet your IT needs
Ongoing, Timely, and Personal Service
We guarantee to always answer your business' service needs.
We are so confident that you will be satisfied with our work, we offer a five hour guarantee to each new client.
The first five hours of any work we do would be subject to your satisfaction:
All our work is subject to your satisfaction, however, this provision is one of our ways of showing real investment in the sucess of this partnership.
One call gets you guaranteed expertise
Quality Assurance
At WTC, we use top industry standards, to guarantee quality and ensure success. We scale your demands and adapt to your needs.
World Class Quality Meets Demand Flexibility
Are you paying full-time employees, for a part-time requirement?
You would be surprised how often this happens, getting a tailored, independent analysis on your true IT needs can lead to reduced costs.
What can you do in the website hosting/update space?
Many clients are doing just the basics, having a website and need minor updates done. We bring a cost effective approach and combine our industry knowledge on the best way to pay as little as possible for hosting, so that you can focus your budget on minor updates and other priorities.
Do you need someone reliable for IT resource management?
It's hard to self-manage, a drain on time, and can lead to burnout. Leveraging a trusted partner with a fast response time allows you to focus on your business and take IT headaches out of your hands.
What is the 5 hour guarantee of work you are offering?
We are so confident that you will be satisfied with our work, we offer a five hour guarantee to each new client.
The first five hours of any work we do would be subject to your satisfaction:
Should you find we don't meet that satisfaction, these hours would not be charged to you.
Furthermore, you would have no obligations to continue to use West Tennessee Consulting.
All our work is subject to your satisfaction, however, this provision is one of our ways of showing real investment in the sucess of this partnership.
How do you handle training and learning new services that I already use but you haven't used?
As a part of onboarding any new client we go through training with all of our team on any new services. Your services would be no different, we would develop shared internal standard operating procedures for common situations, and undergo basic disaster recovery scenarios to simulate critical issues and how we would respond. We also use this knowledge to develop any required automation tooling, to ensure the fastest possible response. This is standard for all our services and tools we manage.
Can I save money by leveraging a Managed Service Provider (MSP)?
Yes! Our partners give us access to world-class hardware and software at discounted prices, which means you pay less for higher quality solutions.
Do you work with Nonprofits?
Yes! We have multiple clients we partner to deliver solutions that are often free and the only cost to the Nonprofit is us helping them setup, manage, and use the tools.
What is your escalation path to ensure the fastest time to resolution?
We begin our relationship with all new clients providing our senior-most resources in the early stages. This ensures we can establish a full scope of your needs and monitor the engagement of more junior resources. When complicated issues arise, we rapidly escalate them internally to ensure that we can get you and your business back up as soon as possible.
Can you manage a split of Apple (Mac) and Windows (PC) environments?
Yes. As with all our clients we want to make sure we aren't fixing something that isn't broken. We evaluate your environment to determine if a new solution is needed. We then work with you to get a solution in place that is cost effective and works across both platforms, allowing us to continue to provide you with excellent customer service.
How do I know if i'm spending too much time managing my own IT?
If you find yourself unable to focus on growing your business, or have employees down for multiple hours due to computer or other IT issues, we should talk.